Premium Technical Support

Do you need some custom functionality or specific features in OpenFaces?

We can implement them for you within the frame of Premium Technical Support.

This service includes: consulting on existing product’s features, quick and careful request handling, precise estimating, creative development, any other project-related help you might need from us with your custom implementation.

Premium Technical Support is provided via Issue Tracking System, e-mail, Support Forum or remote access to your computer and is paid on a Time and Material basis. We generally bill the time actually spent by our developers on fixing of your issue. But all estimates are pre-agreed with you before fixing the issue, so you have full control over the cost.

The workflow in this case is the following: you submit us your request, our support engineers investigate your task and contact you within one business day. They may ask you for additional information, provide their estimates or give any other feedback. After their estimate is agreed with you, they start working on your request. After the issue is resolved you are billed for the hours spent on your task.

For more information please contact our Support.